Distribution and Consumer Service: East Business Group
The Distribution and Consumer Services, East (DCSE) Business Group is entrusted with the key responsibility of overall management of electricity distribution network of NEA in Mechi, Kosi, Sagarmatha, Janakpur, Narayani and Bagmati zones of Nepal. The organizational restructuring of NEA in FY 2010/11 split the Distribution and Consumer Services (DCS) Business Group into two Business Groups: DCS, East and DCS, West to manage the overall distribution and consumer services in more effecti ve and better way. The responsibilities of DCS, East include construction, operation, maintenance, rehabilitation and expansion of the network up to the 33 kV voltage levels and consumer services such as new consumer connections, meter reading, billing, and revenue collection with the jurisdiction of its territory. It is also entrusted with the work of operation and maintenance of off grid small hydro power plants. DCS East is the largest business group of NEA in terms of number of employees and business activities.
Approximately 18% of the total staffs of NEA is employed in DCS, West. Also, DCS, West is on the forefront to earn revenue for sustaining operation and maintenance and development activities of NEA. DCS, East provides service to 64.32% of total consumers through 50 Distribution Centers spread over 33 districts of the country. This Business Group is headed by a General Manager. The General Manager is supported by one department and four regional offices each headed by a Director.