Distribution and Consumer Service: West Business Group
The Distribution and Consumer Services, West (DCSW) Business Group is entrusted with the key responsibility of overall management of electricity distribution network of NEA in Lumbini, Ganadaki, Bheri, Rapti , Dhaulagiri, Seti , Karnali and Mahakali zones of Nepal. The organizational restructuring of NEA in FY 2010/11 split the Distribution and Consumer Services (DCS) Business Group into two Business Groups: DCS, East and DCS, West to manage the overall distribution and consumer services in more effective and better way. The responsibilities of DCS, West include construction, operation, maintenance, rehabilitation and expansion of the network up to the 33 kV voltage levels and consumer services such as new consumer connections, meter reading, billing, and revenue collection. It is also entrusted with the work of operation and maintenance of off grid small hydro power plants. DCS West is the second largest business group of NEA in terms of number of employees and business activities. Approximately 18% of the total staffs of NEA is employed in DCS, West. Also, DCS, West is on the forefront to earn revenue for sustaining operation and maintenance and development activities of NEA.
This Business Group provides service to consumers through 33 Distribution Centers spread over 39 districts of the country. This Business Group is headed by a General Manager. The General Manager is supported by one Department and three Regional Offices each headed by a Director.